New office to assist and advise public | 17 June 2016
The Citizens Engagement Platform Seychelles (CEPS) has officially opened a new Citizens Advice Bureau (CAP) to mark Constitution Day.
The bureau, which is located on the second floor of Orion Mall in Victoria, will primarily give advice to the public who need help in dealing with various situations of life.
The new CAP was officially opened by Vice-President Danny Faure and the chairman of the Family Action Team Linda Philoé Mellie from Mont Buxton, in the presence of the French ambassador to Seychelles Lionel Majesté-Larrouy, the chairperson of CEPS Jules Hoareau, Defence Forces representatives, among other guests.
The staff of the bureau will guide and advise members of the public on the best course of action to follow in a number of situations especially when procedures or choices are not clear.
Mr Hoareau stated that CEPS started to deliver such a service in May, to provide a much needed help to all citizens.
“Last year we did a forum and the citizens wanted to see an office that could guide them, along by giving them advice on how to deal with their problems. It took us eleven months to set up the office, and today we are officially opening it to bring this much needed service to the community. Since May we have had so many people who have come to us seeking for solutions at our office about employment or social issues,” he said.
VP Faure pointed out that such services will provide and educate the citizens, and guide them with better solutions, along with the necessary advice they will need to overcome their problems.
Fiona Lane from Moosa Lane was the first client who has benefited from the CAP services since the introduction in May.
“When I came to the CAP office in May, I was really in need of assistance. They assured me that everything will be okay, and just a few days later I started to get the necessary help from them, not financially but through donations. The CAP works well, it makes a real difference in the lives of people who seek assistance and advice on a range of issues,” she said.
The bureau will be open on Wednesdays from 9am to 5pm. The bureau’s telephone number is 4325550.