SPTC gauges efficiency of its services


22-February-2012

SPTC’s chief executive Veronique Laporte said it is important to evaluate the effectiveness of the changes made and services being provided since the new management took office in October 2009.

“It is important to get the public views on how they have seen the services the SPTC has been offering since October 2009 and to help us move forward,” she said.

Miss Laporte said through the questionnaire, members of the public can give their suggestions so as to help the SPTC improve its services.

She said it is the first time the new management carries out such a survey and there is a need to do it every two years to get feedback from members of the public who use the SPTC services.

She is urging the general public to take part in this exercise to help the company move to a higher level.

Miss Laporte said the SPTC is working closely with district authorities, the Seychelles Tourism Board and the Ministry of Education, Employment and Human Resources.

Copies of the questionnaire will be available at district administration offices, in all primary, secondary and post-secondary schools, at the SPTC’s head office, Smart Card office and Anse Aux Pins terminal.

All completed forms should be returned to the SPTC head office by March 6, 2012 and members of the public are being urged to give their full cooperation for the success of the survey.

Hotline services, public announcement system, public relations, smart card, bus fares, state of buses, drivers’ performances and terminals are the main aspects to be assessed in the questionnaire.

The data collected through the questionnaires will be evaluated and the SPTC will work on the suggestions received.

There will be a public report on the evaluation and a copy will be submitted to the government.

The SPTC will also be introducing a service evaluation form to assess the special hire services – the section that provides buses for funerals, weddings, private parties, group outings among others.

Those using these services will be given a short questionnaire to fill and return to the company’s head office.

Members of the public can also access both questionnaires on the company website www.sptc.sc.

The SPTC has made this move as it believes the input of people who use its services will allow the company to further upgrade and adjust its services, and continue to meet customer expectation.

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