Retailer fined R20,000 for breaching Consumer Protection Act 2010


The case was heard before the Board of Commissioners on November 9, 2011 where the following breaches were presented by the FTC against the retail outlet:

• Engaging in conduct that is liable to mislead or deceive the public as to the nature, characteristics, manufacturing process or the suitability for a purpose contrary to Section 31 (a) of the Consumer Protection Act 2010.

• Falsely representing that goods are of a particular standard, quality, value, grade, composition, style or model contrary to Section 32 (a) of the Consumer Protection Act, 2010.
The investigation about Suji and Sanju Enterprises’ breaching the Consumer Protection Act was initiated by the commission after being alerted by another supplier that the respondent was selling Sony batteries which were not genuine.

The ruling was pronounced by the Board of Commissioners on July 18, 2013.

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