Airtel Seychelles commissions new world class customer care contact centre |03 December 2013

Airtel Seychelles has commissioned a world class contact centre, which promises enhanced quality customer interactions and optimised customer care agent productivity to deliver superior customer service.

The new contact solution, the Avaya Contact Centre, through its Interactive Voice Response (IVR) platform will make available to customers a more proactive and innovative solution for access to information.

It will also continue to offer directory services through the contact number 185 and customer care support on 4600600.

Customers who have called airtel’s customer care centre since the commissioning of the system would have noticed the array of offerings.

The award winning Contact Centre solution will provide comprehensive built-in reporting and management features.

Airtel Seychelles’ managing director Vikram Sinha stated that the features of this new system are in line with airtel’s vision of providing the best of the best when it comes to satisfying and meeting the needs of its customers.

With the performance management solution, the Contact Centre Recording application will provide airtel with a deeper and more meaningful look at customer interactions.

It also offers the capability to record, store and play back voice interactions between the call centre agents and callers.

The Quality Monitoring tool will provide insight into enhancing agent performance through appropriate training programmes.