CWS geared up to face default |28 February 2017

According to a recent communique and with the perspective of most its estimated 19,000 residential post-paid clients not receiving their February 2017 hard copy paper bills, Seychelles’ leading telecoms provider has taken preventive steps to boost up its customer service in order to ease client experience during this unforeseen and temporary technical default that occurred during its standard printing process.

Marketing communications and public relations manager Arthur Lo Pinto, explained that the different measures being taken by the company “are a natural adjustment as this incident was completely unpredictable.”

“We have put in place a hotline – 4284235 – where our clientele can reach one of our staffers who will have the pleasure of informing them on how their bills can be obtained by alternative means. Clients may also visit our customer care offices on Mahe, Praslin and La Digue,” he said.

“We have already sent out notices on our social media platforms and in Creole on our short message services,” he added.

According to Mr Lo Pinto, a dedicated email address customercare@cwseychelles.com  where clients can send through their queries has been created. “This fixture will henceforth be permanent,” he continued, adding that Cable & Wireless wishes to remind its esteemed clientele that the existing #155#, providing them with an estimate of their services usage, is of course still at their disposition.

“We are also encouraging our clients to register to our e-bill system which is more environment friendly of course; their bills can therefore be consulted via our website,” Mr Lo Pinto further stated.

Taking the opportunity to extend the telecom company’s sincere apologies for any inconvenience caused, the marketing communications and PR manager concluded by saying that their technical staff  are working to the best of their abilities in order to get their billing services back on track as soon as possible.