Airport relaunches customer service award | 05 October 2019
Travelling public were able to share their views about services at the airport during a survey, to launch the second edition of the customer service award.
This initiative by the Seychelles Civil Aviation Authority (SCAA) was held at the Seychelles International Airport as part of activities during the recent Tourism Week.
Respondents, who were mostly foreigners, were approached by airport customer service officers to take a moment to answer questions relating to the general service at both the domestic and international terminals.
The marketing and customer experience manager, Sharon Gappy, stated: “This programme was successful last year and we intend to continue this year to engage our operators to do their utmost in delivering a 5-star service promoting our destination especially as the airport is their first and last impression of their holiday here.”
She added that 80% of our customers are visitors with high expectations and it is important that we give them the best service. Their airport experience should be favourable, prompting them to happily spend while they travel through the airport.
The participants were then able to savour some local snacks and juices with some Creole tunes in the background by Lansiv band. There was also an art exhibition with works by local artists namely Danny Sopha, Nigel Henri and Urny Mathiot.
The airport’s new customer service award was launched for the first time last year to give recognition to all its front-line services. Among winners for 2018 were Air Seychelles and Skychef.
The award was implemented as a way of promoting high standards of customer service at the airport which welcomed about 1.2 million travellers end of December last year, of whom 718,636 were visitors only. Creating lasting impressions that add value to the experience of passengers are the front-line staff who are all faces at the airport, the first and last contact between Seychelles and the visitor.