Customer service staff and Air Seychelles clinch airport’s best customer service award | 05 July 2019
In the first Airport Customer Service Awards, Samia Dugasse has clinched the best customer service employee for 2018 while the award for best operator went to local airline Air Seychelles.
Miss Dugasse, an airport customer service officer who has been working at the airport for almost a year, can be singled out at the customer service desk with her winning smile and courteous personality. Whereas for the best operator category the accolade went to the Air Seychelles’ check-in counter for the excellent service that it provides.
At the award presentation ceremony held during the new domestic terminal official opening, there were also presentations of prizes for second and third winners for best customer service employees. Airport customer service supervisor Naddy Fred and Seybar staff Bernis Edmond respectively were the proud recipients of these awards.
The second and third prize winners for operator went to The Coffee Club and airport’s customer service desk.
The main sponsor of prizes for this customer service award was Qatar Airways. Riadh Hajjem, the airline’s country manager, presented two airline tickets to any of the airline’s destinations.
Other sponsors were Hilton Northolme Resort & Spa, Creole Travel Services, Avani Hotels Resort and Spa.
Didier Dogley, Minister for Tourism, Civil Aviation, Ports and Marine, presented other prizes.
As winner of the best operator, the national airline received a one year free advertising in an aviation magazine and a year free advertising as the best customer service provider on the airport display screens.
The Customer Service Award was launched in February 2018 to motivate and encourage service providers at the airport. It was aimed towards improving customer service delivery as well as meet Seychelles International Airport’s brand strategy in creating a value added experience to passengers through a 5- star service.
The customer service award gave passengers the chance to evaluate their personal experience during their journey at the airport and select the operator and individual who gave great customer service, by rating them via a feedback survey form undertaken throughout the year. This was an initiative of the Seychelles Civil Aviation Authority.