Elite Courier Services – innovators in the courier industry |02 August 2010

Elite Courier Services offers fresh and innovative solutions to Seychelles businesses and residents alike, such as extended opening hours (up to 11pm over the weekend) and operating throughout the weekend, Sunday included.

This means that businesses and residents are no longer restricted to tight cut-off times when they have to send an urgent parcel overseas.

 What’s more, Elite operates a pick-up service after hours and over the weekends in addition to its normal services during working hours – for both residential and business addresses throughout the whole of Mahe.

All these approaches were based on customer feedback before Elite was launched.

 According to Garry Camille, head of international courier services: “We at Elite put a strong emphasis on listening to our customers and to their needs. If our customers are happy, then we are happy!
 
“It might mean more difficulties on our side to open long hours, but what is important is that we do not run the business according to what is easiest or most convenient for us, but rather based on what our customer needs. ”

Elite places a high importance on customer satisfaction and, not surprisingly, at its core is a customer-centric and service excellence culture.

This is evident when looking at the young and vibrant all-Seychellois team of Elite – always on hand to respond to customer queries and going the extra mile when it comes to satisfying the customer.
 
With Elite, customers can also be assured of the quality that is associated with a global market leader, as Elite uses the DHL network, meaning no compromise on quality or speed.

 Indeed, as Mr Camille says: “Our customers are thrilled to see that their parcels take on average less time to reach their destination than when sending them with our competitors.”

All shipments can be tracked on the online tracking system that also links directly to the DHL tracking website.
 
To send a courier with Elite Courier Services, please call Customer Services on +248 37 32 33, email: info@eliteseychelles.com or visit www.eliteseychelles.com for more information.

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